“The window is leaking again.”
A resident reports an issue at Birch House.
HOW WORK MOVES
Work crosses systems.
Lovisa connects the steps.
From an email to a property record, a budget decision and an approved plan. Connect the handoffs that fill your team’s day.
FOLLOW THE WORK, ACROSS SYSTEMS
One issue.
More than one system.
See how context becomes a decision—and a next step.
What happened before?
Match the property and apartment. Bring previous cases into the review.
What else is planned?
Compare the proposed repair with upcoming building work and available cost information.
LOVISA / PREPARE THE DECISION
See the immediate issue and the longer-term plan together.
The manager can weigh urgency, repair history and planned maintenance before deciding the next action.
YOUR DECISION
Activity ready to reviewApproved weekly planOutlook reply draftReview the activity, priority and timing. Approve it or send it back with changes.
CONTRACTORS & SUBCONTRACTORS
From a quote in your inbox
to an approved job in your system.
Connect scope, supplier, budget context, approvals and delivery updates. Prepare the complete record your ERP needs, with the manager in control of what happens next.
AUTO MODE
Familiar requests.
Less repeated work.
Delegate a batch of resident questions or contractor follow-ups. Lovisa gathers the context and prepares the work, so you can focus on exceptions.
Understand what came in
Connect the request to its property, case and conversation.
Prepare the next step
Create reply drafts on the original Outlook threads. Prepare follow-ups with the case context attached.
Bring you the decision
Review messages before sending. Approve plans and consequential changes.
01 / WEEKLY PLANNINGA tenant email.
A tenant email.
A considered next step.
Lovisa helps carry the request forward—from its source to a plan your manager can review.
Understand the request
Extract the issue from an incoming email or document. Match it to a property and review the proposed activity.
“There’s a leak under the sink.”Illustrative tenant requestBuild a workable week
Consider priorities, time estimates and available capacity. Each proposed activity includes its context and rationale.
MON 09:00
Investigate water leakBirch House · urgent
Review, then coordinate
Approve the draft or request changes. Approved planning can sync to Outlook; calendar export is also available.
✓ Manager review → Calendar
MORE THAN A SINGLE WORKFLOW
The details change.
The context stays connected.
02 BUDGET & FORECAST
Spot the variance.
Investigate the cause.
Compare budget, actuals and forecast. Investigate variances and review proposed changes.
Financial facts → Variance → Forecast draft → Review
03 DOCUMENT REVIEW
Turn a file into
usable information.
Classify documents by purpose, match properties and review extracted information. For unfamiliar spreadsheets, review proposed column mappings before accepting them.
Upload → Classify → Match → Review
04 RESIDENT COMMUNICATION
A reply with
the right context.
Bring the source message and property context into a proposed reply. Review drafts and decide when a communication is ready to send.
Source message → Property context → Draft → Decision
05 MAINTENANCE PLANNING
Plan the work.
Budget the years ahead.
Plan maintenance from 2026–2046. See measures, recurring intervals, annual allocations and spending peaks.
Measures → Timing → Annual allocation → Portfolio view
THE QUESTIONS BEHIND THE WORK
Start with a question.
Keep the sources in view.
“What needs attention at Birch House today?”
“Why are heating costs above plan?”
“Can we move non-urgent work to next week?”
A LITTLE LESS ADMIN. A LOT MORE CONTEXT.